One of Molly Maid’s franchises in Texas wanted to improve its customer experience and encourage loyalty. A consumer has a lot of choices for residential cleaning – how do you stand out?
Poor service is a major reason why residential services, such as cleaning, lose business. On time arrivals has a huge impact on creating a positive experience with your company. Not showing up when scheduled definitely makes an impact on your reputation, and especially on your bottom line. Franchise Help noted that an “average cleaning company loses up to [an estimated] 55% of their customer base every year due to poor service.”
Therefore, the Molly Maid franchise decided to implement a CalAmp solution in order to reduce their concerning number of missed appointments. The franchise vehicles are equipped with Garmins; however, they are standalone units and were not connected to any other system. Each team had to input the day’s addresses manually, one-by-one after each appointment.
Their in-house system was integrated with CalAmp’s FleetOutlook™ (using TechConnect and TechDirect). The franchise was better able to coordinate their daily routes and communicate changes, even if the teams were already in the field. Needless to say, the franchise’s customer satisfaction improved.
Plus, this Texas Molly Maid group realized some additional benefits. Find out what they were by downloading the complete case study here.
Also, CalAmp will be bringing its fleet solutions to the Dwyer Group Reunion on September 11-12th. We’ll be at booth #306. Drop by to see how, as partners, we can deliver value to your business operations.