Imagine saving enough money in fuel costs annually to buy a handful of new vehicles.
Or to invest in that new tool your maintenance team requires.
Or maybe even to reward your best employees with performance bonuses.
That’s some serious fuel savings.
And an undeniable return on investment for Fleet Intelligence software.
That’s the result experienced by a Florida County Public Works department after they installed a GPS-powered Fleet Intelligence solution from CalAmp.
CalAmp, the California-based company which has long held a leadership position in the telematics industry, serves scores of cities, counties, states and universities with the same customer-focused technology designed to make fleets safer, smarter and more efficient deployed by some of North America’s most profitable and dynamic private businesses.
“We recognize that software is only as valuable as the people using it and we’ve crafted our solutions to be focused on helping people improve the way they work and to provide customer service fashioned around each fleet’s specific needs,” said Bill Westerman, Vice President, Product Management at CalAmp. “Our experience informs us a fleet of snowplows and street sweepers in the Midwest will require a different type of software experience compared to a fleet of code enforcement sedans working in Southern California. Our customers benefit from that wide body of knowledge.”
The Florida County has installed GSP trackers on 556 utility vehicles that work across the department’s area of responsibilities, which include diverse tasks ranging from beach management and mosquito control to street sweeping and traffic light maintenance.
“The department strives to be responsive to citizens and work with them to provide services such as mowing, urban forestry, mosquito control, traffic control, sidewalk, road, drainage, and bridge maintenance as well as develop and manage capital projects for the county while ensuring protection of our natural and built resources,” a County official said. “We rely on technology to best serve our community and to ensure we are making the best use of taxpayer resources.”
The county leverages the CalAmp software across their fleet to manage several key performance indicators, including individual vehicle status and engine diagnostics, real-time tracking of fleet location for smarter work order management as well as regular reporting to better understand driver behavior, mileage and excessive idling.
All told, the solution has significantly improved the county’s ability to manage its vehicles and employees, fleet managers said.
The installation of the tracking solution has also prompted improved driver behavior. Officials say drivers are now more mindful of excessive accelerating and braking as well as speeding.
The CalAmp data shows most employees are driving safely the majority of the time.
But county managers are aware of the risk that some employees won’t make safety as high of a priority as it should be.
Before the integration of the CalAmp Fleet Intelligence solution, managers were forced to rely on unsubstantiated information about their drivers’ behaviors. Citizen complaints were often handled ad hoc without objective and reliable third-party data like that provided by CalAmp.
Fleet Intelligence technology reduces those unknowns and makes it easy to coach employees who need some extra attention and reward those who make safety central to their job.
“The positive experience for mangers across this Florida County reflects what so many of our customers witness after they’ve worked with us to improve the visibility of their fleet,” Westerman said. “We focus on making their fleets safer, smarter and more efficient and we see similar results across different fleet types and sizes.”
“Drivers aren’t out driving recklessly, but occasionally employees lose focus and exceed the speed limit. And they don’t really think about the high cost of wasted fuel due to speeding and idling when multiplied across the entire fleet.”
Reducing the idling of a gas-guzzling, heavy-duty, government-owned vehicles can be one of the simplest ways to save taxpayer money without causing undue stress for employees.
When you have this real-time knowledge, the fleet managers are able to drive better decisions that ultimately lead to significant savings.
In this case, the Florida County has saved more approximately $150,000 in annual fuel costs.
When you compound those funds over the six years the county has leveraged the CalAmp solution, the savings quickly add up to significant money the county is able to reallocate toward other needs.
“We’re careful not to over commit that our solution will pay for itself as every fleet is unique and each return on investment will depend on how well our customers can leverage our information and foster real driver behavior change,” Westerman said.
“But we have little doubt that some of the cost of installing GPS-powered tracking and the information we provide in our reporting will translate into measurable savings that defray the cost of the system.
When you add this opportunity to save money on fuel while improving driver behavior and delivering improved services to citizens, it’s easy to see why so many municipalities are investigating the opportunity to invest the way this Sunshine State municipality has.”
County Officials acknowledged it’s nearly impossible to measure the unknown costs of accident avoidance, employee accountability and citizen responsiveness.
“We can see the reduction in fuel reduction and that’s an exciting thing to talk about with elected officials and county leadership, but we also know that our employees are less likely to speed, to take advantage of a county resource and that we’re able to respond more quickly and intelligently to water main breaks and sudden road conditions with the closest work truck and the right tools,” the County Official said. “Our staff recognizes the challenge in quantifying that value but suffice to say it’s a significant improvement in the way we managed our people and projects than before we installed this program.”
CalAmp’s primary differentiator in the market, however, is not superior technology.
It’s outstanding customer service.
“We recognize the technology is becoming more widely available and easier to install and navigate, so we’re going to build our brand and our value around the service we provide our customers,” Westerman said.
“From the sales managers and the product installers, to the project managers and Custom Success managers we have created a unique model in which we ensure the customer always has a real person familiar with their unique community and vehicle needs.”
Customer Success managers, in particular, are what separate CalAmp from its competition.
Each fleet customer has a dedicated resource inside the company with whom they interact with for the life of their contract.
That means never having to call a stranger who’s unfamiliar with your account’s history, status and needs.
“We all know the experience of reaching out for customer service and having to start from zero with a new person to explain our situation and what we need help with that day,” Westerman said.
“It’s frustrating and a massive waste of time for the customer. Our Customer Success managers become an extension of your team and ensure your time is never wasted having to work with a customer service rep unfamiliar to your fleet, your team and your needs.”
From one of the world’s most dynamic ecommerce platforms protecting its valuable assets and a California craft brewery searching for a smarter way to ship and preserve fresh beer to government fleets that are responsible for helping many of the country’s largest states operate, CalAmp has developed solutions that help businesses and governments run safer, smarter and more efficiently.
This measurable accomplishments of this Florida County is a powerful testament of the how responsive government can help a community grow, prosper and intelligently serve its citizens.
The county boasts an impressive list of accomplishment last year, including:
371 potholes repaired within 72 hours
63.15 miles of road lanes milled & resurfaced
10,696 lbs.* of pollutants removed through street sweeping
94.1 miles of ditches maintained for drainage & flood control
17,004 calls handled by Public Works customer service
1,200 dock permits reviewed & issued